Technical Support

Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.

Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

Request Support

General Technical Support: 877.232.8995

Media and Supplement Support: 800.638.8663

Click here for bioprocessing media.

Click here for international contact details.

877.232.8995 - General Telephone Technical Support Menu

Prompt Support Issue/Sub-Prompt
Support Prompt Button 1 Place or inquire about an order or pricing and availability
2 For Instrument Technical Support or Applications Support
1 Instrument Support
1 Case Number
Support Sub-Prompt Button 2 Serial Number
2 Applications Support
1 Case Number
Support Sub-Prompt Button 2 Catalog Number
Support Prompt Button 3 Product Documents, Service Reports and Material Safety Data Sheets
1 Service Reports
2 SDS or Certificates
Support Sub-Prompt Button 3 All other requests
Support Prompt Button 4 For Service Contract or Status, PM's and Instrument Relocations
1 Janice Lowe
2 Aisha Swayzer
Support Sub-Prompt Button 3 Crescencio Meneses
Support Sub-Prompt Button 4 Ginni Sandhu
5 For Customer Education and Training
Support Prompt Button 9 Repeat menu options
Support Prompt Button 0 Directory assistance