Sales And Order Support

For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.


Phone: 855.236.2772
Fax: 800.325.9637
Online: For online orders, sign in to bdbiosciences.com
or Ask BD.
Email: BDBCustomerService@bd.com


Bioprocessing Media and Supplements
Phone: 877.362.2700
Fax: 410.316.4770
Email:  industrial_cs@bd.com


Global Contacts
Access full contact details for all global offices.

What to Include on a Purchase Order

For the most efficient order processing, please include the following information on your purchase order or correspondence:

  1. Purchase order number
  2. Shipping address
  3. Billing address
  4. Catalog number and description
  5. Quantity and size required
  6. Name and phone number of purchasing agent
  7. Name and phone number of end user
  8. Quotation number (if applicable)
  9. Vendor name (Becton Dickinson and Company)
  10. Vendor address:

    Becton Dickinson and Company
    2350 Qume Drive
    San Jose, CA 95131
    or the remit to address located on the top right portion of your invoice

  11. Signature of authorized representative and date
  12. Standard payment terms are net 30 days