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Product Technical Support


What can we help you with?


At BD Biosciences, we pride ourselves on our excellent product and technical support. All our products are backed by our >45 years of flow cytometry expertise and support resources. Combining years of collective knowledge with diverse research and clinical laboratory experience, our application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software and reagents across a broad range of applications. Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

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  • Visit our Scientific Resources section to find application notes, white papers, posters, product information sheets, webinars, videos and other resources. You can also find useful information on various applications and techniques in our Discover & Learn section. We are also available by phone, chat and email to support your research needs. Contact us.

  • For questions about instruments, software or reagents, utilize our online Web Form to submit a request for a prompt callback from either a technical support or application support representative.

  • Our training program includes a wide range of course options with hands-on instructor-led training and instructor-led virtual classrooms as well as self-paced e-learning, videos and online webinars. Explore BD Biosciences training programs.

  • To help you optimize your instrument and application performance, we offer a full complement of instrument, application and training services delivered by experienced professionals. Explore BD Biosciences service options

Three ways of contacting us

If you are experiencing issues with an instrument and require assistance, please call 877.232.8995 and select prompt 2 to speak with a live agent.
Submit a callback request using the online Web Form for a prompt callback from either a technical support or application support representative.

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Now available Monday through Friday, 8 a.m. – 8 p.m. Eastern Time.

  • 877.232.8995, prompt 2, then prompt 1 

    8 a.m. to 8 p.m. ET


  • 877.232.8995, prompt 2, then prompt 2 

    9:30 a.m. to 8 p.m. ET

  • Toll-free:  866.979.9408  
    Toll-free fax:  800.565.0897