For more than 45 years, BD Biosciences has delivered powerful, dependable and easy-to-use flow cytometry systems. From special order products that support advanced research to clinical solutions that streamline care, our flow cytometry instruments and our comprehensive customer care and expert services are here to support your goals every step of the way. Together with our excellent products, services and support, our goal is to help advance scientific discoveries and enhance patient care. Testimonials from customers like you expressing your satisfaction are a testament to the success of this service strategy. Our goal is to deliver an excellent service experience that delights our customers.
For questions about instruments, software or reagents, utilize our online Service Web Form to immediately place your request into our queue for a callback from either a technical support or application support representative.
Our trusted and comprehensive line of service offering includes Technical Services, Professional Services, Time and Material, and detailed answers to FAQs.
Technical Services
BD Biosciences offers comprehensive services that support flow cytometry instrumentation used by researchers or clinicians to advance scientific discoveries and enhance patient care. Each plan is designed to provide excellent customer experience with some of the most experienced and responsive support teams in the industry. Enhanced and accelerated services are available for flow cytometry laboratories that demand priority response and extended benefits such as instrument uptime guarantees, continuous education, equipment remote monitoring and IQ/OQ compliance services.
Professional Services
Get answers to questions about applications from highly experienced BD application support scientists. Combining years of collective knowledge with diverse research and clinical laboratory experience, the BD Biosciences applications support teams provide timely, professional support. We can address issues across a broad range of applications, resolving both every day and specialized challenges.
Time and Material
If you are not on service agreement or warranty, our Technical Support team provides first-level courtesy assistance to help assess your situation.
FAQs
Get answers to the most frequently asked questions regarding the warranty, support and service contracts on your instruments. We have compiled a set of FAQs and answers here.
Our expert technical support addresses issues related to instruments, software and reagents across a broad range of applications and also provide an opportunity for customer self-help.
We offer a variety of training courses for instruments and applications to help you take full advantage of the capabilities of BD products quickly and efficiently. Courses are led by BD professionals with extensive flow cytometry experience gained in research and clinical laboratories. Courses combine theory with hands-on practice to provide participants with knowledge, skills and operational experience.
Testimonials regarding BD Biosciences services
Here are some quotes from our customers across the U.S.
A World-Famous Biomedical Research Center in the U.S.
“Continue the fine support, BD telephone and field service engineers always conduct themselves professionally while providing outstanding and efficient support thus minimizing instrument down time.”
A Reputed University from the Mideast U.S.
“Had a great experience both over the phone and in person with all BD support staff for the multiple issues with our sorter. Very pleased!”
An Eminent Research and Medical Institute on the U.S. East Coast
“BD service is always willing to work until they get to the bottom of any problem.”
Our Service Philosophy
To help you optimize your instrument and application performance, we offer a complete portfolio of instrument, application and training services delivered by experienced professionals.
Our philosophy is that employee satisfaction drives customer satisfaction and ultimately better customer care. Our organization underwent a strategic transformation to uplift customer experience by shifting from reactive to proactive servicing through heavily investing in our service professionals so they can care better for you.
We are here to help.
Why BD Services?
Comprehensive customer care and expert services
Expert technical support and customer self help
Variety of training courses from flow cytometry experts
