Product Technical Support

What can we help you with?

At BD Biosciences, we pride ourselves on our excellent product and technical support. All our products are backed by our >45 years of flow cytometry expertise and support resources. Combining years of collective knowledge with diverse research and clinical laboratory experience, our application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software and reagents across a broad range of applications. Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

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Scientific support

Visit our Scientific Resources section to find application notes, white papers, posters, product information sheets, webinars, videos and other resources. You can also find useful information on various applications and techniques in our Discover & Learn section. We are also available by phone, chat and email to support your research needs. Contact us.
Training

Our training program includes a wide range of course options with hands-on instructor-led training and instructor-led virtual classrooms as well as self-paced e-learning, videos and online webinars. Explore BD Biosciences training programs
Services

To help you optimize your instrument and application performance, we offer a full complement of instrument, application and training services delivered by experienced professionals. Explore BD Biosciences service options

Two ways of contacting us

By Phone

If you are experiencing issues with an instrument and require assistance, please call 0800 771 71 57 and select prompt 2 to speak with a live agent. Available from Monday to Friday, 8:00 a.m. to 5 p.m.