Sales and support FAQ

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Online order inquires

For online orders sign in to bdbiosciences.com or contact Ask BD.

Features:

• Institutional pricing
  Create a purchasing account or sign in to automatically see all products listed with any institutional discounts you have in place.
• Shopping lists
  Multiple, shareable shopping lists make it easy to place orders, share lists with colleagues, or send lists to whomever purchases on your behalf.
• Online promotions
  Shop online to take advantage of special offers exclusive to our online store.
• Mobile friendly
  Our site is fully optimized for smartphones so you can access product information, find resources, place orders, and check order status on the go.
• Order history
  Your full order history is available online, including orders placed offline, so you can easily check shipping status or reorder items.

Our eProcurement options work with your systems and processes to ensure orders are placed within your institutional guidelines.

Flexible buying options with procurement controls

• Operational efficiencies
  Institutions today are striving to lower costs and gain operational efficiencies using eProcurement systems. These efficiencies include reducing time, touch points, and order errors.
• Order aggregation
  In addition to reducing the cost per order, further cost reductions are achieved by aggregating order volume for increased discounts, enforcing institutional pricing, and enabling visibility into institutional spend by supplier.
• Connectivity
  BD Biosciences offers a full range of services for eProcurement connectivity. These include direct linkages between eProcurement systems and BD Biosciences using punchout, marketplace portals, hosted eCatalogs, and electronic orders.
• Online store
  In addition to these methods, the BD Biosciences eCommerce website offers a rich online buying experience—featuring fast and easy account setup, visibility to your institutional discounts, and support for a variety of payment methods.

Regardless of the electronic purchasing method you choose or currently support, BD Biosciences has deep technical knowledge to support your purchasing process. Our dedicated team of technology professionals is ready to support your institution when you need us.

• • Contact a sales representative »

Learn more about Bd Biosciences' eProcurement options:

For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.

Offline order inquires

Visit our Support page for your regional sales and ordering contacts.

Email: BDBCustomerService@bd.com

What to Include on a Purchase Order

For the most efficient order processing, please include the following information on your purchase order or correspondence:

1. Purchase order number
2. Shipping address
3. Billing address
4. Catalog number and description
5. Quantity and size required
6. Name and phone number of purchasing agent
7. Name and phone number of end user
8. Quotation number (if applicable)
9. Vendor name (Becton Dickinson and Company)
10. Vendor address:
    Becton Dickinson and Company
    2350 Qume Drive
    San Jose, CA 95131
    or the remit to address located on the top right portion of your invoice
11. Signature of authorized representative and date
12. Standard payment terms are net 30 days