BD provides complete service plans to protect your equipment and guarantee performance.
We offer comprehensive services that support flow cytometry instrumentation used by researchers or clinicians to advance scientific discoveries and enhance patient care. Each plan is designed to provide excellent customer experience with some of the most experienced and responsive support teams in the industry. Additionally, enhanced and accelerated services are available for flow cytometry laboratories that demand priority response and extended benefits such as instrument uptime guarantees, continuous education, equipment remote monitoring and IQ/OQ compliance services.
Our services include:
- Unlimited repair visits
- Covered travel and instrument part expenses
- Guaranteed field service engineer on-site response time
- Robust remote technical and application support
- Preventive maintenance visits
- Premium services (instrument uptime guarantees, continuous education, equipment remote monitoring and compliance services)
FULLY COMPREHENSIVE PLAN
Maximize equipment utilization and achieve ultimate uptime
With parts/lasers replacement when identified by our dedicated service team with minimum delay. 80% of essential parts stocked just for you.
COMPREHENSIVE PLAN
Get premium response from your BD Service and Support team
Offers all the benefits of the Fully Comprehensive Plan, except for lasers replacement. Nevertheless, discount is available if lasers replacement is required
NON-COMPREHENSIVE PLAN
Keep budget under control while protecting your asset from unplanned repairs
Includes unlimited service visits and full coverage for labor and travel required for repairs, guaranteed onsite response, one or two preventive maintenance visits as per manufacturer recommendation, unlimited technical and application phone support. Additionally, you can enjoy discounts on parts/lasers cost when replacement is required.
In addition to post-warranty service plans, BD Biosciences offers several options to upgrade the standard one-year warranty included with every instrument purchase to an enhanced service level that ensures your laboratory uptime requirements. The transition from warranty to post-warranty plans with similar levels of service response provides smooth and convenient coverage of your instruments.
Service Plans Comparison*
| Warranty | Post-Warranty | ||||
|---|---|---|---|---|---|
| Fully Comprehensive | Comprehensive | Non-Comprehensive | Non-Contract | ||
| High Availability Service | |||||
| Response Time During Office Hour | 4 Hours | 4 Hours | 4 Hours | 6 Hours | NA |
| Response Time After Office Hour | 6 Hours | 6 Hours | 6 Hours | 6 Hours | NA |
| Response Time During Weekends/Public Holidays |
8 Hours | 8 Hours | 8 Hours | 8 Hours | NA |
| Onsite Repair Service | |||||
| Unlimited Onsite Repair Service (Labour and Travel) |
Yes | Yes | Yes | Yes | NA |
| Parts Replacement | Yes | Yes | Yes | No | NA |
| Lasers Replacement | Yes | Yes | No | No | NA |
| Maintenance Service | |||||
| Annual Onsite Preventive Maintenance | Yes | Yes | Yes | Yes | NA |
| Technical Remote Support | |||||
| Phone Support | Yes | Yes | Yes | Yes | Yes |
| Assurity Linc Remote Services | Yes | Yes | Yes | Yes | No |
| Web Based Support (Bomgar) | Yes | Yes | Yes | Yes | No |
| Application Support | |||||
| Customized One Day Users Training | Yes | Yes | Yes | Yes | No |
| Application Troubleshooting | Yes | Yes | Yes | Yes | No |
*For non-parts/lasers coverage customers, replacement of parts/lasers will be upon receiving of Purchase Order and depending on parts/lasers availability
.*If parts/lasers unavailable, orders will be placed upon receiving of Purchase Order and delivery of parts can be up to 4 weeks.
*Response time refers to phone response/returning of calls
To maximize the uptime and best value for your instrument(s), do take advantage of our Fully Comprehensive Service Plan to minimize delays for parts/lasers replacement.For new instruments purchase, additional discounts for post-warranty service plan are available.
*Please contact BD Account Managers for further details.
For additional information and personalized quote request, please contact us:
Telephone: 6664 2770
Email: BDB.SEA.Marketing@bd.com
Instrument Compliance Services
At BD Biosciences, we offer more than premium laboratory equipment—we can support your facility’s quality and regulatory compliance needs to ensure your BD instrumentation is performing optimally, with maximum uptime.
Program overview
We are committed to supporting your organization’s equipment to help you ensure all systems are meeting compliance and calibration requirements. This includes:
Installation Qualification (IQ)
We will verify and document that equipment is installed to our manufacturing standards or your customized requirements.
Operation Qualification (OQ)
Our equipment experts review instruments and provide documentation that all systems are operating as intended and meeting our specifications while exceeding your expectations.
IQ/OQ sustainability support
We will help when a situation triggers an IQ or OQ, such as major repairs, software or instrument upgrades, and equipment/facility relocation.
