BD Cares
As a result of the COVID-19 pandemic, the world of healthcare as we know it has changed, and
hospitals and laboratories are facing unique challenges as a result. At BD, we take our role as
your partner seriously, and we understand that whether you’re on the frontlines, working in a
laboratory behind the scenes or doing your part by sheltering-in-place—the role you play is
invaluable. Now more than ever, scientific discoveries and clinical research must continue to
flow. We are here to support you every step of the way:
- Enhancing instrument support capabilities. For a limited time, we are offering complimentary remote instrument diagnostics and serviceability through BD Assurity Linc™ Remote Systems Management Software in addition to virtual instrument training.
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- Increasing opportunities to further your flow cytometry knowledge and earn CE credit through virtual educational webinars.
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- Providing limited-time special offers on instrument and reagents.
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Together, we will make it through this pandemic and emerge strong.
Remote Support: BD Assurity Linc™ Remote Systems Management Software
In times of limited onsite interactions due to COVID-19 restrictions, BD has reinforced its remote support capabilities. BD Assurity Linc™ Remote Services, now powered by BD’s RSS technology, provides remote access into BD systems, allowing BD Service and Support teams to monitor your instruments and address technical issues remotely in a timely manner.
Enjoy the benefits of reduced service visits, faster issue resolution and high-level security.
If you are interested in installing this software or learning more, please contact GMB-AssurityLinc@bd.com.
Instrument Support
Remote instrument diagnostics and serviceability through BD Assurity Linc™ Remote Services
BD Assurity Linc Remote Services enables the BD team to remotely monitor your instruments,
address technical issues and potentially repair your instruments—with no on-site service visit
required. In an effort to keep our associates, customers and communities safe, BD is offering
this service at no cost to you for a limited time.
Virtual instrument training and troubleshooting
A dedicated team of 200+ BD associates is available to remotely address your needs. We have
the required tools to execute virtual instrument training and support—whether it’s through
FaceTime, Microsoft Teams or other channels.
On-site support
Where our on-site support is needed to ensure immediate patient care, such as technology
installation/service and clinical support, BD Field Service Engineers will be there at your
request. We are taking precautions to protect our associates, customers and patients by
following guidance from the World Health Organization, U.S. Centers for Disease Control and
each of our customers’ guidelines on access to their facilities.
Education
For those sheltering-in-place, there’s no better time to further your flow cytometry knowledge
through the BD library of on-demand webinars and upcoming virtual events.
Limited-Time Special Offers
To help navigate potential financial constraints placed upon your institutions, BD is providing
various limited-time special offers for US customers. Visit BD’s promotions webpage or contact
your local sales representative for the latest offers.
FaceTime is a trademark of Apple Inc.
Microsoft Teams is a trademark of Microsoft Corporation.