Sales and support FAQ

Learn more about your ordering and support options.

Sales and order support information

Our highly skilled order support group can help you choose the right instruments, reagents, and supplies that best meet your needs.

Please email to find out more

Technical support information

Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.

Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

Please contact our Service Call Centre to find out more

Service Call Center details:
Hotline number – 6664 2770
Call Center Operating Hours – Monday to Friday, 9am to 5pm
(after-hours calls will be automatically transferred to a BD Service Engineer)

Training information

BD Biosciences offers training for instruments, software, and applications.