Sales and support FAQ
Learn more about your ordering and support options.
BD Biosciences offers a variety of ways for you to place and track orders, so you can find a solution that works with your purchasing process. Our highly skilled order support group can help you choose the right instruments, reagents, and supplies that best meet your needs.
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For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.
Offline order inquires
What to Include on a Purchase Order
For the most efficient order processing, please include the following information on your purchase order or correspondence:
- Purchase order number
- Shipping address
- Billing address
- Catalog number and description
- Quantity and size required
- Name and phone number of the purchasing agent
- Name and phone number of end-user
- Quotation number (if applicable)
- Vendor name (Becton Dickinson and Company)
BECTON DICKINSON India Pvt. Ltd.
6th Floor, Signature Tower-B, South City-1,
Gurugram 122001, Haryana, India
or the remit to address located on the top right portion of your invoice
- Signature of authorized representative and date
- Standard payment terms are net 30 days
Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.
Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.
To log a call for flow cytometer support, dial BD India Service: 1800 180 7700 (Toll Free) or write to firstname.lastname@example.org
For General Technical Support write to email@example.com
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877.232.8995 - General Telephone Technical Support Menu
|Place or inquire about an order or pricing and availability|
|For Instrument Technical Support or Applications Support|
|Product Documents, Service Reports and Material Safety Data Sheets|
SDS or Certificates
All other requests
|For Service Contract or Status, PM's and Instrument Relocations|
|For Customer Education and Training|
|Repeat menu options|
BD Biosciences offers training for instruments, software, and applications.
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