Sales and support FAQ

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Sales and order support information

BD Biosciences offers a variety of ways for you to place and track orders, so you can find a solution that works with your purchasing process. Our highly skilled order support group can help you choose the right instruments, reagents, and supplies that best meet your needs.

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For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.

Offline order inquires

Email: bdbindia@bd.com

What to Include on a Purchase Order

For the most efficient order processing, please include the following information on your purchase order or correspondence:

  1. Purchase order number
  2. Shipping address
  3. Billing address
  4. Catalog number and description
  5. Quantity and size required
  6. Name and phone number of the purchasing agent
  7. Name and phone number of end-user
  8. Quotation number (if applicable)
  9. Vendor name (Becton Dickinson and Company)
  10. Vendor address:                                                                                                           

    BECTON DICKINSON India Pvt. Ltd.   

    6th Floor, Signature Tower-B, South City-1,
    Gurugram 122001, Haryana, India 

    or  the remit to address located on the top right portion of your invoice

  11. Signature of authorized representative and date
  12. Standard payment terms are net 30 days

Technical support information

Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.

Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

To log a call for flow cytometer support, dial BD India Service: 1800 180 7700 (Toll Free) or write to service_india@bd.com

For General Technical Support write to techsupport_india@bd.com

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877.232.8995 - General Telephone Technical Support Menu

Prompt Support Issue/Sub-Prompt
Place or inquire about an order or pricing and availability
2 For Instrument Technical Support or Applications Support
1 Instrument Support
1 Case Number
Support Sub-Prompt Button 2 Serial Number
2 Applications Support
1 Case Number
Support Sub-Prompt Button 2 Catalog Number
Support Prompt Button 3 Product Documents, Service Reports and Material Safety Data Sheets
1 Service Reports
2 SDS or Certificates
Support Sub-Prompt Button 3 All other requests
Support Prompt Button 4 For Service Contract or Status, PM's and Instrument Relocations
1 Janice Lowe
2 Aisha Swayzer
Support Sub-Prompt Button 3 Crescencio Meneses
Support Sub-Prompt Button 4 Ginni Sandhu
5 For Customer Education and Training
Support Prompt Button 9 Repeat menu options
Support Prompt Button 0 Directory assistance

Training information

BD Biosciences offers training for instruments, software, and applications.

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See our training page for course information and details about the learning types availabble.

If you need assistance, contact Techsupport_India@bd.com 

Get instructions on finding your cytometer's serial number.