Sales and support FAQ

Learn more about your ordering and support options.

Sales and order support information

BD Biosciences offers a variety of ways for you to place and track orders, so you can find a solution that works with your purchasing process. Our highly skilled order support group can help you choose the right instruments, reagents, and supplies that best meet your needs.

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Our eProcurement options work with your systems and processes to ensure orders are placed within your institutional guidelines.

Flexible buying options with procurement controls

  • Operational efficiencies
    Institutions today are striving to lower costs and gain operational efficiencies using eProcurement systems. These efficiencies include reducing time, touch points, and order errors.
  • Order aggregation
    In addition to reducing the cost per order, further cost reductions are achieved by aggregating order volume for increased discounts, enforcing institutional pricing, and enabling visibility into institutional spend by supplier.
  • Connectivity
    BD Biosciences offers a full range of services for eProcurement connectivity. These include direct linkages between eProcurement systems and BD Biosciences using punchout, marketplace portals, hosted eCatalogs, and electronic orders.
  • Online store
    In addition to these methods, the BD Biosciences eCommerce website offers a rich online buying experience—featuring fast and easy account setup, visibility to your institutional discounts, and support for a variety of payment methods.

Regardless of the electronic purchasing method you choose or currently support, BD Biosciences has deep technical knowledge to support your purchasing process. Our dedicated team of technology professionals is ready to support your institution when you need us.

Learn more about Bd Biosciences' eProcurement options:

Electronic orders

Electronic orders directly link your eProcurement system with BD Biosciences ordering system through a secured connection. This method reduces errors introduced via manual processing. Electronic order procesing supports purchase order and credit card payments (PCI compliant).

Setup requires involvement from your internal information technology staff and enables authorized purchasers to:

  • Connect directly with your eProcurement system
  • Transmit orders via secure connection

Online marketplace portals

Marketplace portals streamline all or part of the ordering process by enabling purchasers to shop from a static catalog directly from your eProcurement system. This method offers an efficient approval process and purchasing control. To maintain a relatively up-to-date product listing, electronic catalogs are periodically updated, and must be accepted by your organization.

Marketplace portals enable authorized purchasers to:

  • Connect directly with your eProcurement system
  • Transmit orders via secure connection
  • Browse and search catalogs to find products of interest and place orders
  • View institutional pricing

eProcurement punchout

Punchout automates ordering directly from your internal eProcurement system while delivering a modern shopping experience. This method lets authorized purchasers access the BD Biosciences website securely to obtain institutional pricing and up-to-date product availability. Authorized users also have the full experience of shopping on the BD Biosciences website including up-to-date product catalog and scientific product information.

The eProcurement punchout solution enables authorized purchasers to:

  • Connect directly with your procurement system
  • Transmit orders via secure connection
  • Browse the BD Biosciences website for information and add products directly to their shopping cart for an enhanced shopping experience
  • View institutional pricing and product availability

How punchout works

The punchout solution offered by BD Biosciences lets authorized purchasers browse products and information on the BD Biosciences website from your procurement system; no additional login is required. When a product is selected and added to the shopping cart, your institutional pricing and any online discounts are applied. Then, the shopping cart information is transmitted from the website to your eProcurement system and standard procurement workflow. After the order is approved, it is forwarded to BD Biosciences for fulfillment. Invoices can also be generated and transmitted electronically.

The punchout process is seamless and transparent to your internal authorized puchasers. Transactions flow smoothly and securely while maintaining visibility to orders and invoices.

Seamless integration with your eProcurement systems

The punchout solution is easy to implement and use. The full solution is scalable and cost-effective to own and maintain. Seamless integration with your online ordering through marketplace solutions such as Ariba®, SciQuest®, and Oracle® is also enabled.

Multiple message formats and transaction protocols are supported. Supported systems include:

  • Ariba
  • OB10
  • Oracle
  • Peoplesoft®
  • SciQuest
  • SAP®
  • and more

Direct institutional buying via the BD Biosciences website

In addition to various eProcurement methods, BD Biosciences offers a leading eCommerce website that allows customers to browse rich product information, view institutional pricing, and place orders.

Account setup is easy, and once established, can be leveraged across an institution. BD Biosciences customers who currently purchase via telephone or other offline methods may be eligible for additional discounts for products purchased online only.

For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.

Offline order inquires

Tel: 855.236.277
Fax: 800.325.9637
Email: BDBCustomerService@bd.com

See Support page for outside US sales and ordering conatcts.

What to Include on a Purchase Order

For the most efficient order processing, please include the following information on your purchase order or correspondence:

  1. Purchase order number
  2. Shipping address
  3. Billing address
  4. Catalog number and description
  5. Quantity and size required
  6. Name and phone number of purchasing agent
  7. Name and phone number of end user
  8. Quotation number (if applicable)
  9. Vendor name (Becton Dickinson and Company)
  10. Vendor address:
    Becton Dickinson and Company
    2350 Qume Drive
    San Jose, CA 95131
    or the remit to address located on the top right portion of your invoice
  11. Signature of authorized representative and date
  12. Standard payment terms are net 30 days

Technical support information

Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.

Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

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877.232.8995 - General Telephone Technical Support Menu

Prompt Support Issue/Sub-Prompt
Place or inquire about an order or pricing and availability
2 For Instrument Technical Support or Applications Support
1 Instrument Support
1 Case Number
Support Sub-Prompt Button 2 Serial Number
2 Applications Support
1 Case Number
Support Sub-Prompt Button 2 Catalog Number
Support Prompt Button 3 Product Documents, Service Reports and Material Safety Data Sheets
1 Service Reports
2 SDS or Certificates
Support Sub-Prompt Button 3 All other requests
Support Prompt Button 4 For Service Contract or Status, PM's and Instrument Relocations
1 Janice Lowe
2 Aisha Swayzer
Support Sub-Prompt Button 3 Crescencio Meneses
Support Sub-Prompt Button 4 Ginni Sandhu
5 For Customer Education and Training
Support Prompt Button 9 Repeat menu options
Support Prompt Button 0 Directory assistance

Training information

BD Biosciences offers training for instruments, software, and applications.

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See our training page for course information and details about the learning types availabble.

If you need assistance, contact traininginfo@bd.com or call 877.232.8995, prompt 5.

Get instructions on finding your cytometer's serial number.

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