Support

Registration

Before registering for an operator course, you will need:

• Your cytometer serial number (your cytometer must be installed at least 7 days before the start of class).
• A valid training provision if you are not paying tuition.

To register for a course, follow these steps:

1. Find a course and check availability
   Go to our registration site and select the month, location, and course that best fits your requirements, then click the Search button. Courses matching your search criteria will be displayed in the search results view.
   
   Note: In some cases there is more than one course for a cytometer model. Be sure to select the course that exactly matches your cytometer model and its options. (For example, BD FACSCanto™ and BD FACSCanto™ II are different models and are taught in separate courses. This also applies to the tube and plate loader options.)

   You can review detailed syllabus information by clicking the Course Catalog button to ensure you select the right course.

   If you have questions, contact our training coordinator.
2. Enroll in the class
   Click the Register button next to the class you wish to attend, then click the Check Out button.
3. Log in or create an account
   To create an account, click the New user? link and follow the prompts. You will receive an email confirming your login name and password.
4. Complete your request.
   Continue following prompts and click the Finish button to complete your registration request. You will receive an email confirming your registration request.
   
   Note: You must select a payment method (check, credit card, PO, or a valid training provision) when prompted. However, payment is not required to complete the registration request. Payment will be required to confirm your registration.
5. Close the browser window to log out.

To cancel your request after submission, follow these steps:

1. Read the Cancellation Policy before proceeding.
2. Click the My Profile button on the registration site. If you logged out of your previous session, you will need to log back in.
3. Click the Registrations tab and then click the Cancel link located in the column labeled Course Name. You will receive a cancel confirmation via email.
4. Close the browser to log out.

Tuition Payment (US only)

If you are not using a training provision, you must pay tuition by check, credit card, or PO. Payment instructions will be sent to you via email after you complete online registration.

For operator courses held at BD, tuition includes class materials, lunches, a group dinner (4 1/2 day operator courses only), and local transportation between a BD-selected hotel near the training center and BD Biosciences. The fee does not include hotel lodging. For workshops, tuition includes course materials and lunches.

Cancellation Policy

Customers can cancel their registration online or by contacting the training coordinator.

Customer cancellations received at least 21 days prior to the class start date will receive a full refund. For customer cancellations received fewer than 21 days before the starte date, a fee of up to 33% may be applied and the student will be required to reimburse BD Biosciences for any costs incurred. Refunds will not be provided if a customer does not attend a class they are registered for.

BD may cancel courses due to low demand, weather, or other circumstances making it impractical to hold the course. If a course is canceled, BD will refund the course tuition in full or provide an alternative date for the course. In most cases, BD will be able to notify registrants at least 21 days prior to the start of class of a course cancellation.

Training Provisions (US only)

Two training provisions are typically provided with the purchase of a flow cytometer, except for the BD FACSArray bioanalyzer. Each provision is valid for attendance by one person at an operator course held at a BD Biosciences training center during the year following cytometer installation. Each provision includes lodging for five nights at a BD-selected hotel, class materials, lunches, a group dinner (4 1/2 day operator courses only), and local transportation between a BD-selected hotel near the training center and BD Biosciences.

Operator training for a particular instrument is not transferable to courses offered for other products, nor may it be exchanged for a specialty class or on-site training without an additional fee.

Training At Your Facility

The daily fee for training at your facility is $2,000. This fee covers course materials for up to three participants and trainer time and travel. Additional materials may be purchased for $65 per set. For further information, contact our training coordinator.

Locating Your Cytometer Serial Number