Support

Technical Support

High-quality helpdesk assistance and on-site support services are designed to help ensure instrument up-time, troubleshoot applications, and enhance lab productivity.

To contact technical support, dial 877.232.8995. Click here for international contact details.

Telephone SupportPrompt
For Pricing and Availability informationSupport Prompt Button 1
For Instrument Support and ServiceSupport Prompt Button 2
For Technical Assistance with labware, reagents, and software applicationsSupport Prompt Button 3
For Service Contract AdministrationSupport Prompt Button 4
For Customer Education and TrainingSupport Prompt Button 5

 
Example Support IssuesPrompt
Reagent questionSupport Prompt Button 3
Problem analyzing dataSupport Prompt Button 3
Software issueSupport Prompt Button 3
Error messagesSupport Prompt Button 3
Instrument: no blinking or ready lightSupport Prompt Button 2
Instrument: unusual noisesSupport Prompt Button 2