BD Biosciences is fully committed to the success and satisfaction of its customers.
BD Biosciences instruments, cell culture tools
and environments, and reagents are backed by a
world-class service and support organization with
unmatched flow cytometry experience.
For over twenty-five years BD has actively worked
with stem cell researchers to develop tools that help
improve workflow, ease of use, and performance. This
in-depth knowledge and experience is available to
customers through comprehensive training, application
and technical support, and expert field service.
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Training
Held at BD training centers worldwide, BD Biosciences
flow cytometry training courses combine theory and
hands-on practice to provide participants with the
skills and experience they need to take full advantage
of the capabilities of their instrument.
Technical applications support
BD Biosciences technical applications support
specialists are available to provide field- or phone-based
assistance and advice. Expert in a diverse array
of topics, BD technical application specialists are
well equipped to address customer needs in both
instrument and applications support.
Field service engineers
BD Biosciences field service engineers are located
across the world. When instrument installation or
service is required, a BD Biosciences Technical Field
Service Engineer can be dispatched to the customer
site. On-site service and maintenance agreements are
available to provide long-term support.
Special Order Research Products
In addition to other services, BD instruments can be
customized to meet specific customer requirements via
the Special Order Research Products (SORP) program.
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Custom Services
Mobilizing technology for research applications requires
close collaboration. The Custom Technology Team (CTT) at
BD Biosciences works with customers to provide solutions
through custom reagents, panels, or assay protocols.
Staffed by leading scientists with the breadth and depth
of scientific and technical expertise, the CTT team will
coordinate with researchers to study the problem at
hand, make recommendations, and help implement the
solutions. In this way, BD Biosciences technical know-how
is translated into practical solutions that allow customers
to focus on research.
Example Custom Services include:
- Identification of unique subsets of cellular populations
- Following kinase activity by detection of phosphorylated species in cellular subsets using our BD Phosflow technology
- Multiplexed assays for detection of various effector molecules
- Development of customized reagent panels for flow based assays
- Reducing variability in your flow cytometric or other assays by using custom lyophilized reagents
BD BioCoat Custom Coating Service
BD BioCoat™ Custom Coating Service offers an extensive
selection of cell-based coatings on a wide variety of
BD Falcon™ vessels, from roller bottles to flasks to 384-well
plates. We can even develop special coatings for you. Simply
tell us the type of vessel and coating you would like applied
and we'll make a trial sample for you to evaluate.
BD BioCoat Bar Coding Service
The BD Biosciences Discovery Labware Bar Coding Service
provides high-quality bar code labels affixed to any side of a
microplate. Bar codes have been quality tested for optimal
readability, chemical resistance, and temperature durability.
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