Committed to customer success

BD Biosciences is fully committed to the success and satisfaction of its customers. The BD FACSCount™ system is backed by a world-class service and support organization with unmatched flow cytometry experience. Since 1974, BD has been an innovation leader in cell analysis for optimal performance, ease of use, and improved workflow. This expertise is made available to BD customers through comprehensive training, application and technical support, and expert field service.

BD people are never far away to help support you and your lab. You’ll get answers from a single, local point of contact who is never more than two days away. BD has a proven track record of dependability and supply chain excellence that customers have come to rely on for consistent, timely delivery of reagents and supplies.


Hands-on training provides participants with the skills and competency to perform reliable CD4 T lymphocyte enumeration using the BD FACSCount system. In addition, BD is working in developing countries to improve the fundamental capacity to deliver healthcare, including trained healthcare workers and access to clinical and laboratory products and services. With many years of experience both in clinical and in research studies, BD Biosciences scientific experts provide training on the use of BD flow cytometers and related BD applications. Training is offered at customer sites or in completely equipped BD Biosciences training centers.

Field service and support

When instrument installation or service is required, BD Biosciences provides a full range of support options from telephone troubleshooting to onsite visits. Onsite service and maintenance agreements are available for long-term support.