Committed to Customer Success

BD Biosciences is fully committed to the success and satisfaction of its customers. Supporting flow cytometry applications for over 35 years, BD training, support, and field service teams are dedicated to helping customers achieve optimal instrument performance, ease of use, and streamlined workflow. This world-class service organization is available to help with your BD FACSCanto™ II product installation, future upgrades, and application support.


Hands-on training is included with each BD FACSCanto II product. Training courses are held at BD  training centers worldwide. BD flow cytometry training courses combine theory and practice to provide participants with the skills and experience they need to take full advantage of the capabilities of their BD FACSCanto II system.

Technical application support

BD Biosciences technical applications support specialists are available to provide field- or phone-based assistance and advice. Expert in all aspects of flow cytometry, BD technical application specialists are well equipped to address customer needs in both instruments and applications support.

Field service

When instrument installation or service is required, a BD Biosciences Technical Field Service Engineer can be dispatched to the customer site. BD Biosciences field service engineers are located across the world. On-site service and maintenance agreements are available to provide long-term support for BD FACSCanto II systems.