Technical Support

Reagent and Application Support Services

Contact clinical reagent and application support: ClinicalApplications@bd.com, 877.232.8995, prompt 3, 3
(Open 6:30 AM – 5:00 PM PST)

Contact research reagent and application support: ResearchApplications@bd.com, 877.232.8995, prompt 3, 2
(Open 6:30 AM – 5:00 PM PST)


BD Biosciences Application and Scientific Support Specialists are available to provide one-on-one field, phone, or e-mail–based assistance and advice. Their diverse experience in research and clinical applications and thorough understanding of BD Biosciences products and applications make them well equipped to provide technical guidance for application-specific inquiries.

In addition to their in-depth experience, support specialists have access to a library of comprehensive reference information and tools compiled during many years of dedicated technical customer support.

BD Technical Support Specialists maintain a library of information for customers called the Technical Support Center. It includes technical documentation and protocols for BD Biosciences products and their applications.