|Catalog Prefix||Product Brand||Support|
|33, 34, 64||BD Calibrite, BD FACS, BD FastImmune, BD Multitest, BD Oncomark||0800 771 71 57|
|55, 56, 61||BD Cytometric Bead Array, BD Elispot, BD IMag, BD Phosflow|
|BD Medical Systems|
|20, 30, 36–40, 43, 47, 48,51, 58, 59, 68, 71, 76||BD Microtainer, BD PosiFlush, BD SafetyGlide, BD SafetyLock, BD Vacutainer||0800 055 56 54|
|BD Diagnostic Systems|
|21–29, 42, 44, 49||BD Directigen, BD Phoenix, BD ProbeTec, BD BACTEC, Difco, BD BBL Disco, BD GeneOhm, Chromogenic, TriPath||0800 771 71 57|
Sales and support FAQ
Learn more about your ordering and support options.
For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.
Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.
Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.
Expand for support contact information
877.232.8995 - General Telephone Technical Support Menu
|1||Place or inquire about an order or pricing and availability|
|2||For Instrument Technical Support or Applications Support|
1 Instrument Support
1 Case Number
2 Serial Number
2 Applications Support
1 Case Number
2 Catalog Number
|3||Product Documents, Service Reports and Material Safety Data Sheets|
1 Service Reports
2 SDS or Certificates
3 All other requests
|4||For Service Contract or Status, PM's and Instrument Relocations|
1 Janice Lowe
2 Aisha Swayzer
3 Crescencio Meneses
4 Ginni Sandhu
|5||For Customer Education and Training|
|9||Repeat menu options|
BD Biosciences offers training for instruments, software, and applications.
Expand for more training information