Sales and support FAQ

Learn more about your ordering and support options.

Sales and order support information

For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.

Toll Free: 0800 771 71 57
Phone: +55 11 5185-9000
Online: For online quotes, sign in to or Ask BD


Technical Support:
Scientific Support:

Global Contacts
Access full contact details for all global offices.

Catalog Prefix Product Brand Support
BD Biosciences
33, 34, 64 BD Calibrite, BD FACS, BD FastImmune, BD Multitest, BD Oncomark 0800 771 71 57
55, 56, 61 BD Cytometric Bead Array, BD Elispot, BD IMag, BD Phosflow
BD Medical Systems
20, 30, 36–40, 43, 47, 48,51, 58, 59, 68, 71, 76 BD Microtainer, BD PosiFlush, BD SafetyGlide, BD SafetyLock, BD Vacutainer 0800 055 56 54
BD Diagnostic Systems
21–29, 42, 44, 49 BD Directigen, BD Phoenix, BD ProbeTec, BD BACTEC, Difco, BD BBL Disco, BD GeneOhm, Chromogenic, TriPath 0800 771 71 57

Technical support information

Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.

Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

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877.232.8995 - General Telephone Technical Support Menu

Prompt Support Issue/Sub-Prompt
1 Place or inquire about an order or pricing and availability
2 For Instrument Technical Support or Applications Support
1 Instrument Support
1 Case Number
2 Serial Number
2 Applications Support
1 Case Number
2 Catalog Number
3 Product Documents, Service Reports and Material Safety Data Sheets
1 Service Reports
2 SDS or Certificates
3 All other requests
4 For Service Contract or Status, PM's and Instrument Relocations
1 Janice Lowe
2 Aisha Swayzer
3 Crescencio Meneses
4 Ginni Sandhu
5 For Customer Education and Training
9 Repeat menu options
0 Directory assistance

Training information

BD Biosciences offers training for instruments, software, and applications.

Expand for more training information

See our training page for course information and details about the learning types availabble.

If you need assistance, contact or call 877.232.8995, prompt 5.

Get instructions on finding your cytometer's serial number.