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Reagent and Application Support Services

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Click here for Research Reagents
Click here for Clinical Reagents


BD Biosciences Application and Scientific Support Specialists are available to provide one-on-one field, phone, or e-mail–based assistance and advice. Their diverse experience in research and clinical applications and thorough understanding of BD Biosciences products and applications make them well equipped to provide technical guidance for application-specific inquiries.

In addition to their in-depth experience, support specialists have access to a library of comprehensive reference information and tools compiled during many years of dedicated technical customer support.

BD Technical Support Specialists maintain a library of information for customers called the Technical Support Center. It includes technical documentation and protocols for BD Biosciences products and their applications.

Using BD certificates and regulatory documents to find concentration

Instructions on looking up the concentration of test-size human reagents by searching the BD Regulatory Documents website are provided below.

Search BD Certificates and Regulatory Documents

Add catalog and lot numbers

  • Once on the BD Regulatory Documents Search page, input catalog number and lot number in the corresponding fields, click Search. Catalog and lot number information can be found on the product vial.
  • To search for multiple certificates, input catalog and lot numbers in their respective fields, then click Add to List. Repeat. Once all product information has been added, click Search.

View certificate of analysis (COA)

  • In the search results, click View Certificate. This will open the certificate in PDF format in a separate window.

Find product concentration

  • The concentration of the substance will be listed in ug/test in the document.
    Concentration Lookup - Step 3