Customer Training

Important Registration Information

Course registration requires:

• Your cytometer serial number
• That your cytometer is installed at least 7 days before the start of class
• A valid training provision or tuition payment

Incomplete registration information will result in a delay in processing your request.

During periods of high demand, we may limit the number of operators per cytometer serial number to one per class date.

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Cancellation Policy

Cancellation by BD Biosciences: BD may cancel courses for reasons of expected attendance, weather or other circumstances making it impractical to hold the course. If a course is cancelled, BD will refund the course tuition in full or provide an alternative date for the course. In most cases, BD will be able to notify registrants at least 21 days prior to the start of class of a course cancellation.

Cancellation by student: Cancellations received at least 21 days prior to the class start date will receive a full refund. If a cancellation or reschedule request is received fewer than 21 days before the start date, a cancellation fee of up to 33% may be applied, and the student will be required to reimburse BD Biosciences for any costs incurred. Refunds will not be provided for 'no-shows'.

Note: Contact the training coordinator to cancel your attendance of a course. Non-payment of tuition does not constitute a proper cancellation.

Additional Information

For additional information or to schedule training at your facility, contact the training coordinator at (877) 232-8995, prompt 5 (8:00 AM to 5:00 PM Pacific Time).

Locating Your Cytometer Serial Number:

Training Provisions (US only): Two training provisions are typically provided with the purchase of a flow cytometer, except for the BD FACSArray Bioanalyzer. Each provision is valid for attendance by one person at an operator course held at a BD Biosciences training center during the year following cytometer installation. Each provision includes lodging for five nights at a BD-selected hotel, class materials, lunches, a group dinner (4 1/2 day operator courses only), and local transportation between a BD-selected hotel near the training center and BD Biosciences.

Operator training for a particular instrument is not transferable to courses offered for other products, nor may it be exchanged for a specialty class, or on-site training without an additional fee.

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Tuition Payment (US only): After you have used up your training provisions (or they have expired), a tuition fee will be charged for each student. To confirm registration for a class, you must provide tuition payment information in the form of a faxed purchase order, credit card information, or a check after you receive a training request acknowledgement email.

For operator courses held at BD, tuition includes class materials, lunches, a group dinner (4 1/2 day operator courses only), and local transportation between a BD-selected hotel near the training center and BD Biosciences. The fee does not include hotel lodging. For workshops, tuition includes course materials and lunches.

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Training at Your Facility: The daily fee for training at your facility is $1,800. This fee covers course materials for up to three participants and trainer time and travel. Additional materials may be purchased for $65 per set.

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