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BD Biosciences Product Terms and Conditions

  1. Ordering Information

    Conditions of Sale: Conditions of sale vary by region and country. Please contact your local BD Biosciences office for details.

    Return and Replacement Policy: Upon receipt of any product from BD Biosciences, the buyer should inspect the packaging and products. Damages can occur during shipping and handling. The Customer Service department should be notified immediately by phone, followed by written documentation of any claims for shortages, defects or damages. To confirm receipt of noticeably damaged goods, the buyer should immediately notify the delivery service office and save the packing/packaging materials for inspection by the delivery service. BD Biosciences is not liable for any loss or damage to the product beyond our reasonable control during the course of shipment. This includes accidents, theft, vandalism, labor difficulties or disputes, weather extremes, other acts of nature, or any other circumstances causing a delay in delivery. A return authorization is required for all returns. Please contact the Customer Service department of your local BD office to receive authorization for returns or any additional information or clarification of our policy.

    Special Orders, Bulk Packaging, and Custom Configuration: BD Biosciences strives to provide a wide variety of formats and sizes of its broad selection of reagents. If you cannot locate a reagent that meets your needs, BD Biosciences will try to accommodate you through our Special Order and Custom Services program. Each product is custom-tailored to meet your requirements, and handled on a case-by-case basis. Special orders refer to products that are in active inventory, but require bulk or special packaging. GMPgrade special orders are typically processed within four to six weeks, depending on existing inventory levels, and these products carry our standard warranty when used in standard applications.

    If you’ve ever found yourself wishing for a clone in a different format that we don’t offer—here’s a solution for you. Our custom order program gives the freedom and flexibility to get antibodies in the exact format you’re looking for, be it a conjugate or dialyzed bulk such as no azide, low endotoxin (BD NA/LE™) formulations.

    With our uniquely broad range of clones and specificities, there are thousands of custom-product possibilities for you to choose from. Research Use Only (RUO) custom products may be released without testing. Testing, where possible, is available for an additional fee.

    Custom orders are typically processed within six to eight weeks, and carry no warranty. Note that all sales are to direct-end users only and are not for resale.

    Please contact your local BD Biosciences office to inquire about availability and pricing of the following Special Orders and Custom Services:

    - Bulk packaging
    - Dialyzed bulk such as no azide/low endotoxin (BD NA/LE) formats
    - Specific antibody concentration
    - Custom conjugation of an antibody with a fluorochrome or enzyme
    - Conjugation of customer’s antibody with a fluorochrome or enzyme
    - Protein expression and purification
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  3. Certain user-defined packaging limitations may render warranty void. Please note that all sales are to direct end users only, and are not for resale. If you are interested in commercial usage please contact your local BD Biosciences office.

    Product Warranties

    Reagents Warranties: BD Biosciences products are warranted only to conform to the quantity and contents stated on the label at the time of delivery to the customer, or, with respect to custom products, the specifications agreed with the customer at the time the order is taken.

    Software Warranties: BD Biosciences warrants only to the original purchaser of the software or upgrade, and warranties apply only to products purchased and installed in Europe, Middle East and Africa by an authorized BD service representative or another party approved by BD. Software is covered by a one-year warranty policy under which revisions released during the twelve-month period from original installation will be provided at no charge.

    Instruments, Options, Accessories Warranties: BD Biosciences warrants that its flow cytometry instruments will perform in accordance with the specifications described on this website or, in the case of a custom instrument, the specification agreed at the time the order is taken.

    Only the original purchaser of the instrument may enforce this warranty and this warranty applies only to products purchased and installed in Europe, Middle East and Africa by an authorized BD Biosciences service representative or another party approved by BD Biosciences. BD will install its instrument after shipment at the discretion of the customer.

    BD will then replace or repair, at its option free of charge, any instrument or part, excluding consumable items, as listed in the current BD Consumable Price List (as the same may be modified from time to time), which fails within 12 months after the date of installation (as certified by the authorized BD service representative) or 13 months after the date of shipment, whichever first occurs, due to defects in materials or workmanship, provided that the instrument has been operated at all times in accordance with the instruction manual and user’s guide by, or under the direct supervision of, a certified operator who has attended the BD Training Course for the instrument or completed the self-training prior to operating the instrument. Only the unexpired original warranty period on the instrument shall be in effect on any replacement parts, which may be new or reconditioned at the discretion of BD.

    The sole responsibility of BD under this warranty shall be to repair or replace parts found to be defective. The warranty does not apply if the instrument has been damaged by accident, abuse, misuse, acts of God, misapplication, the elements, failure of electrical power, the use of unauthorized parts or reagents, repairs by any person not authorized by BD, or unauthorized modification of the instrument, or if the BD serial number has been removed or defaced. Products not manufactured by BD are not covered by this warranty, but instead will carry any warranty direct from the specified manufacturer or supplier. BD may, at its sole discretion, determine if an on-site service is required. For example, in many cases, the defect can be fixed by the use of a customer self repair part that you are required to replace yourself based on instructions and documentation provided by BD. BD will pay all shipping and part return costs and determine the courier/carrier to be used. You are also required to co-operate with BD in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. The above warranty information is applicable to all BD instruments unless differently specified in the BD instrument quotations. The number of preventive maintenance visits covered is set forth in BD instrument quotations.

    Parts Warranties:

    Installation by an Authorized BD Biosciences Service Representative
    Repairable Parts –     Time and Material parts are warranted for 90 days after installation or 120 days after shipment, whichever is shorter. If a repairable part fails within the warranty period it will be replaced at no charge. Labor and travel associated with the service visit is covered and is not considered billable. When a field engineer is dispatched to a Time and Material account, all material shipped to effect the repair will be charged to his/her consignment.
    Consumable Parts – These parts are warranted to be good at time of shipment. They should be stocked in sufficient quantities by the customer to preclude the necessity of a service visit in advent of their failure.

    Installation by Other Personnel: BD does not warrant parts that are not installed by an authorized BD service representative. No returns will be accepted or credits issued for material ordered by customers via the Technical Support Center or Order Processing Department.

    Disclaimer Applicable to All Warranties
    THE FOREGOING ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. BD BIOSCIENCES IS NOT RESPONSIBLE FOR ANY INDIRECT, CONSEQUENTIAL, OR BUSINESS DAMAGES, (INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT OR USE), WHICH MAY BE SUFFERED AS A RESULT OF PURCHASER’S PURCHASE OR USE OF THE ITEMS COVERED HEREUNDER. BD’S LIABILITY IS LIMITED TO REPAIR, REPLACEMENT OF THE PRODUCT OR REFUND OF THE PURCHASE PRICE. ADDITIONAL DISCLAIMERS MAY APPLY TO CUSTOM PRODUCTS AND SUCH DISCLAIMERS WILL APPEAR IN THE QUOTATION OR OTHER DOCUMENTATION PROVIDED WITH A CUSTOM ORDER. NO WARRANTIES APPLY TO PRODUCTS THAT HAVE BEEN MISUSED OR IMPROPERLY MAINTAINED.