Sales and support FAQ

Learn more about your ordering and support options.

Sales and order support information

BD Biosciences offers a variety of ways for you to place and track orders, so you can find a solution that works with your purchasing process. Our highly skilled order support group can help you choose the right instruments, reagents, and supplies that best meet your needs.

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Our online store provides a robust shopping experience with powerful search tools and resources.

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Online order inquires

For online orders sign in to bdbiosciences.com or contact Ask BD.

Features:

  • Institutional pricing
    Create a purchasing account or sign in to automatically see all products listed with any institutional discounts you have in place.
  • Shopping lists
    Multiple, shareable shopping lists make it easy to place orders, share lists with colleagues, or send lists to whomever purchases on your behalf.
  • Online promotions
    Shop online to take advantage of special offers exclusive to our online store.
  • Mobile friendly
    Our site is fully optimized for smartphones so you can access product information, find resources, place orders, and check order status on the go.
  • Order history
    Your full order history is available online, including orders placed offline, so you can easily check shipping status or reorder items.

Our eProcurement options work with your systems and processes to ensure orders are placed within your institutional guidelines.

Flexible buying options with procurement controls

  • Operational efficiencies
    Institutions today are striving to lower costs and gain operational efficiencies using eProcurement systems. These efficiencies include reducing time, touch points, and order errors.
  • Order aggregation
    In addition to reducing the cost per order, further cost reductions are achieved by aggregating order volume for increased discounts, enforcing institutional pricing, and enabling visibility into institutional spend by supplier.
  • Connectivity
    BD Biosciences offers a full range of services for eProcurement connectivity. These include direct linkages between eProcurement systems and BD Biosciences using punchout, marketplace portals, hosted eCatalogs, and electronic orders.
  • Online store
    In addition to these methods, the BD Biosciences eCommerce website offers a rich online buying experience—featuring fast and easy account setup, visibility to your institutional discounts, and support for a variety of payment methods.

Regardless of the electronic purchasing method you choose or currently support, BD Biosciences has deep technical knowledge to support your purchasing process. Our dedicated team of technology professionals is ready to support your institution when you need us.

Learn more about Bd Biosciences' eProcurement options:

For instrument orders, your BD Biosciences Sales Representative will help you choose the instrument and options that best meet your needs. For reagents and supplies, a Customer Service Representative will help you select products and generate and confirm orders, and will direct you to the right BD resource for assistance with technical questions.

Offline order inquires

Visit our Support page for your regional sales and ordering contacts.

Email: BDBCustomerService@bd.com

What to Include on a Purchase Order

For the most efficient order processing, please include the following information on your purchase order or correspondence:

  1. Purchase order number
  2. Shipping address
  3. Billing address
  4. Catalog number and description
  5. Quantity and size required
  6. Name and phone number of purchasing agent
  7. Name and phone number of end user
  8. Quotation number (if applicable)
  9. Vendor name (Becton Dickinson and Company)
  10. Vendor address:
    Becton Dickinson and Company
    2350 Qume Drive
    San Jose, CA 95131
    or the remit to address located on the top right portion of your invoice
  11. Signature of authorized representative and date
  12. Standard payment terms are net 30 days

Technical support information

Combining years of collective knowledge with diverse research and clinical laboratory experience, BD Biosciences application and field service teams provide timely, professional application and instrument support. They can address issues related to instruments, software, and reagents across a broad range of applications.

Experts can be dispatched to your site when needed for periodic preventative maintenance or onsite scientific support.

Expand for support contact information

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BD Certificates and Regulatory Documents »
Concentration Lookup Instructions »

877.232.8995 - General Telephone Technical Support Menu

Prompt Support Issue/Sub-Prompt
1 Place or inquire about an order or pricing and availability
2 For Instrument Technical Support or Applications Support
1 Instrument Support
1 Case Number
2 Serial Number
2 Applications Support
1 Case Number
2 Catalog Number
3 Product Documents, Service Reports and Material Safety Data Sheets
1 Service Reports
2 SDS or Certificates
3 All other requests
4 For Service Contract or Status, PM's and Instrument Relocations
1 Janice Lowe
2 Aisha Swayzer
3 Crescencio Meneses
4 Ginni Sandhu
5 For Customer Education and Training
9 Repeat menu options
0 Directory assistance

Training information

BD Biosciences offers training for instruments, software, and applications.

Expand for more training information

See our training page for course information and details about the learning types availabble.

If you need assistance, contact traininginfo@bd.com or call 877.232.8995, prompt 5.

Get instructions on finding your cytometer's serial number.